DHgate Agent: Is DHgate Safe and Legit to Buy from?

Jan 01, 2024 Chapter 1. Sourcing

What’s the DHgate?

DHgate is a Chinese online marketplace that connects Chinese manufacturers and suppliers with buyers worldwide. It is one of the largest e-commerce platforms in the world, with over 5 million products listed in over 30 categories. DHgate is known for its low prices and wide selection of products, but it has also been criticized for its poor customer service and quality control.


is dhgate safe to buy from


Here Are Some of the Pros and Cons of DHgate:


  • Low prices: DHgate is one of the cheapest online marketplaces in the world. You can find products up to 90% cheaper than what you would pay at a retail store.
  • Wide selection: DHgate has a wide selection of products in over 30 categories. You can find everything from clothes and electronics to home décor and jewelry.
  • Convenience: DHgate is an online marketplace, so you can shop from anywhere in the world. You can also track your order and communicate with the seller through the DHgate website.


  • Poor customer service: DHgate has a reputation for poor customer service. Many buyers have complained about slow shipping times, unresponsive sellers, and difficulty getting refunds.
  • Quality control issues: Some buyers have reported receiving products that were not as described or were of poor quality.
  • Copyright infringement: DHgate has been criticized for allowing sellers to sell counterfeit products.


Overall, DHgate is a good option for shoppers who are looking for cheap products. However, it is important to be aware of the risks before making a purchase. Do your research, choose reputable sellers, and be prepared to return or refund items that are not as described.


is DHgate safe?



DHgate Reviews

Overall, DHgate reviews are mixed. On Trust pilot, the company has an overall rating of 2.2 out of 5 stars, with many complaints about slow shipping, poor product quality, and unresponsive sellers. However, there are also positive reviews from buyers who have had positive experiences with DHgate.


dhgate reviews


Is DHgate a Legitimate Platform?

DHgate is a legitimate company that has been in business since 2004. It is registered in Hong Kong and has a physical office in the city. The company also has a large customer base and generates significant revenue, making it unlikely that it is a scam.


Is DHgate Safe for Purchases?

DHgate has a number of measures in place to protect buyers, including a “Returns & Refund Guarantee” and a “Buyer Protection” program. The Returns & Refund Guarantee covers items that do not match their description or have quality issues. The Buyer Protection program holds the buyer’s funds until the order is delivered and accepted.




DHgate Alternatives Websites:

If you’re looking for alternatives to DHGate for purchasing products online, there are several e-commerce websites that cater to similar needs.

Here are some DHGate alternatives:


Category Alternatives Description
General Marketplaces


A vast online marketplace connecting Chinese sellers with global buyers, known for competitive prices and buyer protection.


Primarily focuses on wholesale and bulk orders, ideal for businesses looking to source products in large quantities from manufacturers and suppliers.


Offers a diverse range of products, including electronics, gadgets, clothing, and more, with affordable prices and frequent deals.


A global online retail company offering a wide variety of products, including fashion, electronics, home goods, often featuring sales and discounts.
Electronics & Tech


Specializes in electronics, gadgets, and tech-related products, providing competitive prices for tech enthusiasts.


Connects buyers with Chinese manufacturers and suppliers, suitable for sourcing products directly from factories.


A China wholesale marketplace with a variety of new and low MOQ products, often requiring a 1688 shopping agent’s assistance.
Localized Shopping


A popular Chinese online shopping website, similar to AliExpress, primarily in Chinese, often necessitating translation tools or agents.
Unique & Handmade


Known for unique, handmade, and artisanal products, making it an excellent choice for one-of-a-kind items and crafts.


Offers a wide range of products at low prices, though shipping times may be longer compared to other platforms, known for budget-friendly items.


Cheap affordable products. There is a site like DHGate with better shipping times.




Is Temu like DHGate?

Temu and DHgate bear resemblances as digital marketplaces. Both platforms boast a diverse array of products sourced directly from manufacturers, committed to delivering optimal bargains.

While both platforms function as conduits connecting consumers with manufacturers, Temu prioritizes individual buyers through its user-friendly application and competitive pricing structure. Conversely, DHgate caters predominantly to bulk purchases and wholesale transactions, primarily targeting businesses.




How to Buy from DHgate Safely?

Is DHgate legit and safe to buy from? Yes, as long as you do the following points, you will probably avoid buying bad products on DHgate.



1. Check the Supplier Background

Check the supplier’s background carefully, and if possible, check their stores on other platforms: Alibaba, AliExpress, or Wish. Keep in mind that good suppliers will not only open stores just on DHgate. Is DHgate safe if I finish checking the supplier background? No, the supplier background checking is just a reference.


2. Order Samples

Many sellers’ product pictures one DHgate are different from samples, so be sure to buy a sample to check the quality and tell them clearly where they need to be improved. Is DHgate safe if I buy a sample and then make the order?

No, I don’t think so. Many sellers often have different quality of samples and products. For example, we will help customers buy several samples, one will be sent to the customer, and the other will be kept by ourselves to compare the quality of large-scale orders.


3. Choose a Safe Payment Method

Is DHgate safe to pay offline? Never choose to pay offline when you buy from DHgate, no matter how familiar you are with the seller or how harmonious your relationship is. Keep in mind that a one-time dispute may make you bankrupt if you pay offline. So there must be a safe payment method you should choose when you buy from DHgate.


DHgate Return & Refund Policy

DHgate’s Returns & Refund Guarantee protects buyers from items that do not match their description or have quality issues. To initiate a return or refund, buyers can contact DHgate support or the seller directly. DHgate will then investigate the issue and make a decision.

There are 2 clauses greatly protect the rights of the buyer:

What types of disputes are on DHgate?

    1. The goods were not received.

    2. The goods received do not match the description.

Under these two situations, a buyer initiates an application for a refund or exchange agreement.


How To Request a Refund on DHgate (1)



4. Do Inspection for Large Orders

Many large orders will be different from the quality of the samples. Ask them to take some photos or videos for Inspection or hire a Chinese inspection agency to do the Inspection for you. Although you have the opportunity to refund when the quality of the product is not the same as the sample, But you will waste a lot of time and energy to deal with it.

More importantly, sellers on DHgate are legit and safe, but most of them get goods from different suppliers. This means maybe the first batch of production is good. Once they buy the second batch of goods from another cheap factory, the quality may have dropped. so, is DHgate safe to place a big order? Yes, but you should know how to do pre-shipment inspection.




What to Avoid on DHGate for Counterfeit Products?

While perusing DHGate, you’ll likely come across brand-name items featured on the platform, such as Gucci bags, Ferragamo shoes, Nike products, and more.

It’s important to note that these items are all counterfeit.

Under no circumstances should you purchase these counterfeit products with the intent to resell, as doing so is illegal. In fact, there’s a risk that your products may be confiscated by customs authorities, and you could potentially face criminal prosecution.

Additionally, exercise caution when considering the resale of products that involve customer safety. For instance, it’s advisable to avoid selling items like bicycle helmets or any products that could pose a risk of bodily harm or injury.

Keep in mind that the quality standards of DHGate sellers may not align with those of your home country. Moreover, the product images in listings may not accurately represent the actual item, as sellers frequently copy images from legitimate sources.

To gauge the quality of a product, it’s advisable to make an initial single-item purchase before committing to a bulk order.





Is DHgate safe? | Conclusion

The likelihood of encountering genuine factories or suppliers on the platform is slim, and while you may generate some occasional profit using DHGate for e-commerce, it’s unlikely to establish a sustainable, long-term business.

That said, shopping on DHGate is generally safe if you possess a good understanding of the platform. The presence of DHGate’s buyer protection program significantly reduces the risk of being scammed or losing your money.

Nonetheless, grappling with quality control issues often makes it not worth the hassle if you intend to build a lasting e-commerce venture.


DHGate Agent Service:

DHgate itself doesn’t directly offer agent services. DHgate facilitates transactions between buyers and sellers, many of whom offer various agent services encompassing sourcing, quality assurance, logistics, fulfillment, and after-sales support to enhance the purchasing experience for both parties.

Contact us, for more DHgate agent details. 

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Goldie J Edmondson
Goldie J Edmondson
3 years ago

They are a frsud. Stole $20.36 from me by cancelling order. Cannot get an answer nor able to speak with anyone.i am fili g compliant with interstate commerce commission and better business commission.

2 years ago

dhgate is a scam.on october 28,2021 they took $59.00 from me.never gave me my purchased item.no reply back .no nothing. save your money and go else where.this company is no good

Alibaba Alternatives: 50+ Sites Like Alibaba to Source - Supplyia
1 year ago

[…] DHgate.com is a Chinese business-to-customer and B2B service cross-border company that facilitates business between suppliers and medium and small buyers. Although the site design might seem a little overwhelming, the website boasts a huge choice of products across broad categories. Just like Alibaba, you will find lots of similar products being provided at different wild prices. You can check more: Is Dhgate safe? […]