2021 Definitive Guide: Is Dhgate Safe to Buy from?

Feb 15, 2021 Chapter 3. Payment

Is DHgate safe to buy from?  Many people have doubts about China’s DHgate website, issued such questions. Foreign customers may be very familiar with Alibaba and AliExpress website, But for DHgate website, many are discouraged. Today we’re going to help you figure that out. First, we need to be clear,


is dhgate safe to buy from

The definition of DHgate: What’s the DHgate wholesale website?

DHgate wholesale website was founded in 2004 with its headquarters in Beijing, China. It Is a leading B2B Cross-Border E-commerce trading platform, committed to helping small and medium-sized businesses through this E-commerce platform to the global market.

DHgate has realized 1.9 million Chinese online suppliers and 13 million kinds of commodities, covering 19 million buyers in 222 countries and regions around the world. By the end of 2010, the number of foreign buyers had exceeded 4 million, and new buyers constantly joined in this platform. 

Many overseas buyers of DHgate website set up shops on eBay and Yahoo. They need a small MOQ, but at the same time, this platform that can be trusted to achieve the handover of procurement. The slogan of DHgate website is: Buy Globally, Sell Globally!


The categories of products that DHgate wholesale website include: 

Cell Phones & Accessories, Electronics & Cameras, Sports & Outdoors…

is DHgate safe?
                                     United States Trade Representative report about DHgate safe




Is Dhgate Safe To Buy From?

First, the DHgate website is a legit website,  It had been approved by the relevant authorities. Secondly, it is relatively safe to buy from DHgate website, because the platform has provided relevant measures to ensure the rights and interests of buyers.

However, at the same time, you need to carefully check the qualifications of suppliers and communicate with them more. Next, We will discuss the details from the following aspects whether is DHgate is safe to buy from?





Is DHgate Safe? | DHgate Reviews

dhgate reviews

On most rating websites, DHgate reviews are not very positive. Although DHgate has measures to protect buyers, the reasons for negative reviews are still not being refunded in time or money lose. Check more Dhgate reviews.

Let’s look at the two latest DHgate reviews:

If you want to save a few bucks and are willing to wait forever for delivery (in my case 100 days), then get a defective or inadequate product and be told by their resolution center that they rule against you, then DHgate is the perfect place for you to patronize. I only got ripped off for $13 but you may want to go bigger. Good Luck


Please don’t waste your time and money. I Ordered a dress from dress top for my baby’s first birthday, they were communicating well until I placed the order, I reminded them At least 10 times to send me a picture of the dress before shipping, but they didn’t. And left a message saying dress is shipped, and gave me a fake tracking number
I contacted them multiple times and no response
I raised a dispute saying they gave me “fake tracking number”, and then they texted me saying they can process refund, if I change the reason to “package is on the way”
I haven’t yet got the refund
Attaching screenshot of our conversation




Is DHgate Safe? | Are there any suppliers’ entry requirements?

Both individual sellers and companies can enter the DHgate website. Individual sellers need to provide id card, the company sellers need to offer business charter.  

In addition, field surveys of suppliers are not available on the site. So when you place the order, you should carefully check the suppliers and research background. You can check the information about suppliers on Google . You can also check their stores, such as transaction volume and instant response rate. These can become you judge supplier basis.


According to supplyia experience, generally, there are shops on DHgate, and they will also open store on other platforms. You can go to aliexpress or alibaba to check the reviews of their shops to avoid being cheated.





Is DHgate Safe? | Payment Security

DHgate website supports the following payment methods:

  1. Credit card: VISA, MasterCard, American Express, Discover, etc. Immediate receipt and confirm the order.
  2. Bank Transfer: Bank Transfer (Global Collect BV), SEPA, etc. It will be collected and charged to the DHPAY account of the buyer within 3-5 working days. After the payment is received, the buyer needs to pay the order with the balance of the DHPAY account.


The DHgate platform handles transactions so that money is exchanged through the site — not directly between buyer and seller — which does add a level of safety and buyer protection.

Is Dhgate safe to buy from? Overall, DHgate is safe from monetary fraud. It is safe to use your debit card on DHGate. In terms of quality and physical safety with the items, you have to pay more attention. 




Is DHgate Safe? | Return Policy

DHgate has established the “Return Policy”.  The “Returns & Refund Guarantee” is a promise provided by sellers for their products sold on DHgate.com. When item(s) are bought on DHgate.com and are not as described or process any quality issues, the buyers will receive assistance to resolve the problem. DHgate.com will also offer additional assistance if the seller is not cooperative. 

There are 2 clauses greatly protect the rights of the buyer:


Returning item(s) for any reason:  Within the time set by the seller, you can apply for a refund. The seller will bear the freight and the buyer will pay in advance before the seller receive the goods


Returns or Refunds accepted if the product is not as described:  If the received products are not as described, the buyer can communicate with the seller to apply for the returns or refunds. The seller will bear the freight and the buyer will pay in advance before the seller receive the goods.

How To Request a Refund on DHgate (1)




Is DHgate Safe? | The delivery time

DHgate.com setted up the requirements of On-time Delivery. Once the seller has uploaded the shipping tracking number to the website, the buyer can always check and submit a “return and refund” request. If the buyer finally got but not within the delivery time, DHgate.com will give you a partial refund or full refund according to whether you keep the parcel.





So, is DHgate safe to buy from? It depends on whether you are buying items for personal use or resale. The quality controls are still not enough on DHgate, although DHgate takes measure for buyer protection. You still need to pay attention to the quality check.

I hope this article can help you get to know whether is DHgate safe to buy from and complete the purchasing in China smoothly.

If you would like to know more details about Chinese sourcing, please leave us a message. We will continue to update more.

5 1 vote
Article Rating
Notify of
Inline Feedbacks
View all comments