Definitive Guide: Is DHgate Safe and Legit to Buy from?

Jan 01, 2024 Chapter 1. Sourcing

Is DHgate safe to buy from?  Many people have doubts about China’s DHgate website, issued such questions. Foreign customers may be very familiar with Alibaba and AliExpress website, But for DHgate website, many are discouraged. Today we’re going to help you figure that out. First, we need to be clear, is DHgate safe and legit?

 

is dhgate safe to buy from

 

What’s the DHgate?

DHgate is a Chinese online marketplace that connects Chinese manufacturers and suppliers with buyers worldwide. It is one of the largest e-commerce platforms in the world, with over 5 million products listed in over 30 categories. DHgate is known for its low prices and wide selection of products, but it has also been criticized for its poor customer service and quality control.

 

Here Are Some of the Pros and Cons of DHgate:

Pros:

  • Low prices: DHgate is one of the cheapest online marketplaces in the world. You can find products up to 90% cheaper than what you would pay at a retail store.
  • Wide selection: DHgate has a wide selection of products in over 30 categories. You can find everything from clothes and electronics to home décor and jewelry.
  • Convenience: DHgate is an online marketplace, so you can shop from anywhere in the world. You can also track your order and communicate with the seller through the DHgate website.

Cons:

  • Poor customer service: DHgate has a reputation for poor customer service. Many buyers have complained about slow shipping times, unresponsive sellers, and difficulty getting refunds.
  • Quality control issues: Some buyers have reported receiving products that were not as described or were of poor quality.
  • Copyright infringement: DHgate has been criticized for allowing sellers to sell counterfeit products.

 

Overall, DHgate is a good option for shoppers who are looking for cheap products. However, it is important to be aware of the risks before making a purchase. Do your research, choose reputable sellers, and be prepared to return or refund items that are not as described.

 

is DHgate safe?

 

 

DHgate Reviews

Overall, DHgate reviews are mixed. On Trustpilot, the company has an overall rating of 2.2 out of 5 stars, with many complaints about slow shipping, poor product quality, and unresponsive sellers. However, there are also positive reviews from buyers who have had positive experiences with DHgate.

 

dhgate reviews

 

Is DHgate a Legitimate Platform?

DHgate is a legitimate company that has been in business since 2004. It is registered in Hong Kong and has a physical office in the city. The company also has a large customer base and generates significant revenue, making it unlikely that it is a scam.

 

Is DHgate Safe for Purchases?

DHgate has a number of measures in place to protect buyers, including a “Returns & Refund Guarantee” and a “Buyer Protection” program. The Returns & Refund Guarantee covers items that do not match their description or have quality issues. The Buyer Protection program holds the buyer’s funds until the order is delivered and accepted.

In addition, DHgate has a dispute resolution process that buyers can use if they are dissatisfied with their purchase. If the dispute cannot be resolved amicably, DHgate will step in and make a decision. In most cases, DHgate sides with the buyer.

 

DHgate Return & Refund Policy

DHgate’s Returns & Refund Guarantee protects buyers from items that do not match their description or have quality issues. To initiate a return or refund, buyers can contact DHgate support or the seller directly. DHgate will then investigate the issue and make a decision.

 

There are 2 clauses greatly protect the rights of the buyer:

What types of disputes are on DHgate?

 

  1. The goods were not received.

  2. The goods received do not match the description.

 

Under these two situations, a buyer initiates an application for a refund or exchange agreement.

Returning item(s) for any reason:  Within the time set by the seller, you can apply for a refund. The seller will bear the freight and the buyer will pay in advance before the seller receive the goods

 

Returns or Refunds accepted if the product is not as described:  If the received products are not as described, the buyer can communicate with the seller to apply for the returns or refunds. The seller will bear the freight and the buyer will pay in advance before the seller receive the goods.

How To Request a Refund on DHgate (1)

 

 

Is DHgate Good for Dropshipping?

DHgate can be a good source for dropshipping suppliers, but it is important to do your research and choose reputable sellers. Some dropshipping sellers on DHgate may be unreliable or provide poor quality products. It is important to read reviews and compare prices before making a purchase.

 

 

 

DHgate Alternatives Websites:

If you’re looking for alternatives to DHGate for purchasing products online, there are several e-commerce websites that cater to similar needs. Here are some DHGate alternatives:

 

Category Alternatives Description
General Marketplaces

AliExpress

A vast online marketplace connecting Chinese sellers with global buyers, known for competitive prices and buyer protection.

Alibaba

Primarily focuses on wholesale and bulk orders, ideal for businesses looking to source products in large quantities from manufacturers and suppliers.

Banggood

Offers a diverse range of products, including electronics, gadgets, clothing, and more, with affordable prices and frequent deals.

LightInTheBox

A global online retail company offering a wide variety of products, including fashion, electronics, home goods, often featuring sales and discounts.
Electronics & Tech

Gearbest

Specializes in electronics, gadgets, and tech-related products, providing competitive prices for tech enthusiasts.

Made-in-China

Connects buyers with Chinese manufacturers and suppliers, suitable for sourcing products directly from factories.

1688

A China wholesale marketplace with a variety of new and low MOQ products, often requiring a 1688 shopping agent’s assistance.
Localized Shopping

Taobao

A popular Chinese online shopping website, similar to AliExpress, primarily in Chinese, often necessitating translation tools or agents.
Unique & Handmade

Etsy

Known for unique, handmade, and artisanal products, making it an excellent choice for one-of-a-kind items and crafts.
Budget-Friendly

Pinduoduo

Offers a wide range of products at low prices, though shipping times may be longer compared to other platforms, known for budget-friendly items.

 

 

 

 

 

How to Buy from DHgate Safely?

Is DHgate legit and safe to buy from? Yes, as long as you do the following points, you will probably avoid buying bad products on DHgate.

 

 

1. Check the Supplier Background

Check the supplier’s background carefully, and if possible, check their stores on other platforms: Alibaba, AliExpress, or Wish. Keep in mind that good suppliers will not only open stores just on DHgate. Is DHgate safe if I finish checking the supplier background? No, the supplier background checking is just a reference.

 

2. Order Samples

Many sellers’ product pictures one DHgate are different from samples, so be sure to buy a sample to check the quality and tell them clearly where they need to be improved. Is DHgate safe if I buy a sample and then make the order?

No, I don’t think so. Many sellers often have different quality of samples and products. For example, we will help customers buy several samples, one will be sent to the customer, and the other will be kept by ourselves to compare the quality of large-scale orders.

 

3. Choose a Safe Payment Method

Is DHgate safe to pay offline? Never choose to pay offline when you buy from DHgate, no matter how familiar you are with the seller or how harmonious your relationship is. Keep in mind that a one-time dispute may make you bankrupt if you pay offline. So there must be a safe payment method you should choose when you buy from DHgate.

 

4. Do Inspection for Large Orders

Many large orders will be different from the quality of the samples. Ask them to take some photos or videos for Inspection or hire a Chinese inspection agency to do the Inspection for you. Although you have the opportunity to refund when the quality of the product is not the same as the sample, But you will waste a lot of time and energy to deal with it.

More importantly, sellers on DHgate are legit and safe, but most of them get goods from different suppliers. This means maybe the first batch of production is good. Once they buy the second batch of goods from another cheap factory, the quality may have dropped. so, is DHgate safe to place a big order? Yes, but you should know how to do pre-shipment inspection.

 

Here are some tips for buying from DHgate safely:

  • Read reviews: Before making a purchase, read reviews from other buyers to get an idea of the seller’s reputation.
  • Choose reputable sellers: Look for sellers with a high rating and a good reputation.
  • Pay with PayPal: PayPal offers buyer protection, which means that you can get a refund if you are not satisfied with your purchase.
  • Be prepared to return or refund items: Don’t hesitate to return or refund items that are not as described.

 

 

What to Avoid on DHGate?

While perusing DHGate, you’ll likely come across brand-name items featured on the platform, such as Gucci bags, Ferragamo shoes, Nike products, and more. It’s important to note that these items are all counterfeit.

Under no circumstances should you purchase these counterfeit products with the intent to resell, as doing so is illegal. In fact, there’s a risk that your products may be confiscated by customs authorities, and you could potentially face criminal prosecution.

Additionally, exercise caution when considering the resale of products that involve customer safety. For instance, it’s advisable to avoid selling items like bicycle helmets or any products that could pose a risk of bodily harm or injury.

Keep in mind that the quality standards of DHGate sellers may not align with those of your home country. Moreover, the product images in listings may not accurately represent the actual item, as sellers frequently copy images from legitimate sources.

To gauge the quality of a product, it’s advisable to make an initial single-item purchase before committing to a bulk order.

 

 

 

Is DHgate safe? | Conclusion

DHGate’s questionable reputation primarily stems from unrealistic expectations. If you come across extraordinarily cheap products on DHGate, chances are they are of subpar quality.

If you set your expectations to align with reasonably priced merchandise, DHGate can likely meet your needs and leave you satisfied.

In essence, DHGate can be likened to a budget-friendly alternative to eBay, though it falls short compared to AliExpress. DHGate’s marketplace comprises a hodgepodge of individual sellers and small Chinese companies offering their wares online.

The likelihood of encountering genuine factories or suppliers on the platform is slim, and while you may generate some occasional profit using DHGate for e-commerce, it’s unlikely to establish a sustainable, long-term business.

That said, shopping on DHGate is generally safe if you possess a good understanding of the platform. The presence of DHGate’s buyer protection program significantly reduces the risk of being scammed or losing your money.

Nonetheless, grappling with quality control issues often makes it not worth the hassle if you intend to build a lasting e-commerce venture.

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Goldie J Edmondson
Goldie J Edmondson
2 years ago

They are a frsud. Stole $20.36 from me by cancelling order. Cannot get an answer nor able to speak with anyone.i am fili g compliant with interstate commerce commission and better business commission.

CHANTAL OSBOURN
CHANTAL OSBOURN
2 years ago

dhgate is a scam.on october 28,2021 they took $59.00 from me.never gave me my purchased item.no reply back .no nothing. save your money and go else where.this company is no good

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Alibaba Alternatives: 50+ Sites Like Alibaba to Source - Supplyia
1 year ago

[…] DHgate.com is a Chinese business-to-customer and B2B service cross-border company that facilitates business between suppliers and medium and small buyers. Although the site design might seem a little overwhelming, the website boasts a huge choice of products across broad categories. Just like Alibaba, you will find lots of similar products being provided at different wild prices. You can check more: Is Dhgate safe? […]

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