Is Aliexpress Safe and How to Buy from Aliexpress 2020

Aug 14, 2020 Chapter 1. Sourcing

Is AliExpress Safe?

It’s the most common query of thousands of customers who have every think of purchasing from AliExpress. Today in this topic, you will guide you about each detail, how AliExpress work, payment methods, frauds, and much more.

Undoubtedly, AliExpress is one of the biggest online market places where you can find affordable stuff at cheap rates. Due to this, AliExpress carries a bad reputation for selling worthless junk.

So often time people asked me is AliExpress safe to use? Is it safe to buy from AliExpress? Will I lost money if I will buy from AliExpress? And so on.

Since AliExpress is an online marketplace and just like any other market, you would always find dishonest sellers who always look to bilk money from the customers by offering cheap stuff. But do you know what? AliExpress couldn’t be a thriving market if it were not a great place to buy online.

So here is a detailed guide on how one can buy from AliExpress safely without ripped off. We will cover every point in detail for you to understand how to stay safe on AliExpress. So without further ado,

let’s get started!

What is Aliexpress

Without getting deep down in detail, let’s first see what AliExpress is. 

It’s a marketplace owned by Alibaba Group, known as one of the biggest eCommerce companies worldwide. AliExpress is one of its businesses, was launched in 2010 to help online companies selling Chinese products direct to customers.

AliExpress is a market where different independent sellers/small businesses/factories can sell their products directly to individual customers worldwide. It’s interesting to know that mainland Chinese are not allowed to purchase from AliExpress; instead, the Native ones need to shop from a separate marketplace. 

While on the other hand, eBay is a comparable marketplace to AliExpress and offers a wide range of products. As AliExpress is based in China, the labor cost is less than that of other countries, so the products tend to be cheaper than any other country.

is aliexpress safe 

what is aliexpress vs alibaba

Many people think that Alibaba and AliExpress are the same, but they are two different parts of the same business. They offer services differently. Alibaba is good when it comes to selling private label products; you could find various sellers on this platform to make customized packaging for your products.

However, if you are thinking of dropshipping, it’s better to go with AliExpress as here you could find cheap products. This platform usually attracts newbies in eCommerce, but I would be honest, AliExpress Dropshipping is not good, because it takes longer. 

Is AliExpress Safe?

Well, contrary to the views of people regarding AliExpress, buying from it is safe. It’s safer than buying from eBay because here you get the buyer protection program. You are safe here until you purchase from the buyer here. AliExpress offers great protection for the buyers.

For instance, if a product doesn’t reach on time or is complete scrap, here is how you could take advantage of your buyer protection.

    • You could contact to AliExpress customer support regarding your order. Highlight the problem to rectify the situation.
    • However, if a seller is not ready to settle the dispute, you can open a dispute ticket with AliExpress.
    • If the seller doesn’t respond within the stated timeframe, the buyer usually money back within 2 weeks.

So, is Aliexpress safe?

Yes, for the most part, you are protected here, until unless the seller is not obstinate.

Overall, it’s safe to purchase from AliExpress.

Is everything on AliExpress fake? Why Do AliExpress Products Have Such A Bad Reputation?

The reason is, unrealistic expectations!

Yes, you read it right!

When you purchase something from a U.S based retail shop, you get the quality, because they follow good quality control process, and so whatever you get is of top-quality. But as compared to this, AliExpress is a retail market of whole sellers where factory manufacturers sell their products, and so there is very little quality process, and that’s why sometimes to get a crap.

There’s no known brand there and so mostly come from different business communities, so quality standards vary. Sometimes the condition could be even worse, and you might get a fake product in your mail.

Is AliExpress safe to do dropshipping?

So which is why I don’t recommend AliExpress Dropshipping for the long term business model. The problem with quality control, long shipping process, and the bad customer support could make your business unattractive!

But it’s not like there’s nothing worth to buy on AliExpress. You could find a lot of chea products. You just need to search in depth to get the best products.

is aliexpress good

The Big Danger of AliExpress: Fraudsters-Aliexpress scam

Undoubtedly, Alipay and AliExpress are the good systems, when it comes to customers’ security, and so their record keeping systems.

Is AliExpress safe to keep your information?

Yes, You could be confident that your information is safe and will not leaked. Unlike other service providers like Amazon and eBay. In fact, there had been various data leak complaints against eBay.

But one loose hole in AliExpress is its merchant approval process. As AliExpress says, only Mainland China merchants are allowed to sell their products, but there have been a lot of scam reports. You can even find a whole section of fraud case studies on AliExpress security center.

how to buy from aliexpress

A Complete Checklist: How to find best quality products on aliexpress

Is aliexpress safe to buy good quality? Having a good supplier is an important part of your eCommerce business. But finding a reliable supplier that could provide good quality supplies could be challenging and expensive as the competition is massive there. But to help you find the right supplier, here is a list of top 10 guidelines you may have to follow:

1. Choose Sellers With Positive Feedback:

This is the most basic and crucial step in making a purchase. It helps in evaluating AliExpress suppliers. A common rule that customers usually follow is to buy from those who have 95% or higher positive ratings. 

    • The ‘Feedback Score’ indicates the seller’s performance and the satisfaction level of the customers. If there’s a seller with 95% positive feedback and a 2k feedback score, he would be considered a well-reputed seller. 
    • But that doesn’t mean a seller with a 400 or 500 feedback score is not a trusted seller. 
    • Moreover, another factor to consider is the number of working years the store has been there. 

So to find the positive feedback sellers, you can sort products by seller rating.

2. Compare Prices:

Is aliexpress safe to buy cheap products?

AliExpress is the best when you make the best out of it. You will be surprised to find some products sold at low prices (compared to competitors). Those are the new suppliers who want to get feedback by selling products at cheap rates.

But that doesn’t mean those products are of high-quality. It’s recommended to always compare the prices of different suppliers before making a final decision. For instance, if several suppliers offer a particular product at the same price, but one of them has a significantly lower price, then this is an indication that his products are not genuine. So Beware! 

You can simply use the filtering tool to get the very high or very low priced products and can make a decision accordingly. 

3. Check For Product Authenticity:

You can find a lot of fake products on AliExpress. With such a huge market, it could be difficult to filter out the quality ones. However, there are a few ways you could identify if the product is genuine or not. Below are some of the ways you can ensure what you are purchasing is actually worth buying or not.

    • Check Seller and Product Feedback

This is the best way to ensure you are getting a quality product for the price. Reputed sellers would never dodge their customers. So always check the seller’s feedback. However, if both the seller and product have high ratings, then it’s a good decision to buy. So always check for the seller and the product feedback and always make a wise decision.

    • Check seller’s other products 

If a seller is offering more than one type of product, it’s likely to be authentic compared to those who are new. So you can check the ‘seller’s category’ what brands he is offering.

    • Check out warranties and product price

As we have mentioned, if the price is low, don’t go for it, until the other competitors are offering at the same price. You should find ‘seller guarantees’ on the product.

4. Communicate With AliExpress Supplier Before Making Any Purchase:

Communication is key. You should try to communicate with a seller directly, not on AliExpress. The good way is to write all your requirements to the seller, clear your doubts, and ask them about the item’s specification details, etc. It’s seller’s responsibility to guide the customers regarding the product so that they can make decision easily.

5. Pay Attention To Supplier’s Responsiveness: 

Yes, it’s necessary to figure out how attentive a seller is. You can send him a message and can see how long he takes to respond. This will explain his responsiveness to his business. 

Keep track of local China time (UTC +8) before you do this.

6. Negotiate Prices On Bulk Orders:

Yes, when you buy something in bulk, then most sellers on AliExpress will offer a small discount for bulk orders. You can check for it under the page. You need to understand the pricing, and then try to negotiate with the seller. 

7. Read Full Item Details/Description Carefully:

It’s foolish to place your order without reading the product details and description. Often useful information is included in the product’s detail section, which could help you. You can find each and every detail of a product in the description, about the clothing material or a manufacturing material, etc.

8. Look For Seller Guarantees:

Yes, this is the most crucial step! You should check for seller guarantees. For instance, if you are purchasing something, then always look for ‘Guaranteed Genuine’ Tag.

However, if you still find the product defective, you could get a full refund, including the shipping cost. So it’s necessary to check for the seller guarantee to ensure you are taking advantage of this tag in case of any quality issue.

9. Understanding the hidden cost (AliExpress Custom/Import Duty):

If you are new to online shopping and have shipped an item to your country from abroad, then probably you may not be familiar with import taxes; that sellers attempt to bypass to the customers. 

Almost all countries have their own import tax: a percentage value of a product which is being imported. It’s necessary to pay this tax to your current government to bring something into your country. 

However, in the EU, the VAT is almost 20%, which is imposed on almost everything. It’s a legal responsibility to pay these charges, and the shipping company must pay it on your behalf.

You could also require to pay a handling fee of $10-$15. So that’s mean if you are purchasing a $10 bargain gadget, which may surely not be bargain once you get an implied tax of $2 to %10, then surely you are at a loss.

You could be shocked to find all these hidden charges, forcing you to leave a bad review for a particular seller. However, you would find various sellers marking packages as low as a valuable gift, but this is illegal. 

The above guidelines are for you to mitigate all the fraud chances of getting junk in your mail.

10. Check AliExpress Delivery Times

AliExpress is based in China, so 80% of products are shipped from China suppliers. You would be lucky if you find a local distributor on AliExpress from your country. But the chances are rare, but there is still a higher volume of product listings that fall under it.

Generally, it takes around 28 days in shipping if you go for a cheap shipping option. But it could be fast if you pay a little more.

Overall, it takes 2 weeks to 2 months, depending on your location, the shipping service, and the seller’s speed in getting your products ready to be shipped.

However, for buyer protection, the delivery guarantee remains last for the last day of the estimated delivery time.

11. Check AliExpress Order Right Away

As the shipping from China usually takes a long, and you might easily forget about your AliExpress order by the time it arrives, so whenever you receive it, check it as soon as possible for the quality problems.

The reason is, buyer protection lasts for only till the duration of the last estimated time. For instance, if your order has arrived on 20 August, you need to file a dispute that day.

You need to take action immediately once you get junk shipping. Otherwise, you may have to resort to filing a dispute with the credit card company.

In my personal experience, I think a store with a unified photo can provide better quality products when you want buy from aliexpress. But many of this kind shops are not real manufacturers, and the prices may be higher.

is aliexpress safe to buy

AliExpress Safe Payment Methods

Once you are all set to check out, click on the ‘checkout’ button and fill the personal and shipping information.

You can pay on AliExpress in 3 different ways, including credit card, PayPal, and iDeal.

The best option is to use a credit card because you get points, and you can even open a dispute if there arises any problem regarding buyer protection redemption (if it takes too long.) But it’s not necessary to use a credit card;

Is aliexpress safe to use paypal payment?

It’s fine if you choose PayPal or debit card, you have fully protected either way. There are 0% risk chances when it comes to payment.

What Should I Do If  The Product Quality Is Not Good from AliExpress?

Well, there is no such power that could protect you from a poor quality product. It could happen to everyone. However, it’s not unusual for sample products to be a bit different from the final product.

But in case, if you experience such an issue, you could rule out litigation- European/American court judgment is not workable to Chinese companies.

One more thing is, if you have already made a payment, then the chances are less to get a refund. This case is especially applicable for the big sellers with a lot of reviews; there would be no impact of bad reviews on their business.

When a user receives a poor or low-quality product from aliexpress, here’s what he should do:

Ask if it’s manufacturing error: Yes, it would probably be the manufacturing defect. You could ask the seller about it. Maybe the manufacturer is in the process of upgrade, so in this case, a seller might be able to make up for you in the next order.

One could hire a third-party inspection company:

Due to poor quality risks, a lot of businesses hire Third-Party inspection companies to ensure product quality. You can search for ‘third party inspection China’ and can find out the companies.  AliExpress’s Buyer Protection allows buyers a 60-days timeframe to get a refund or to initiate a dispute.

Buy from AliExpress FAQ

How long does it take for a payment to be processed on Aliexpress?

It is not normal. It usually takes1- 24 hours.

Is AliExpress legit ?

AliExpress is legit. AliExpress’s escrow system makes it become a safe and reliable website both for customers and sellers. In case your package arrives damaged or lost, you can get a refund as AliExpress has a secure buyer protection system.

Can you get scammed on AliExpress?

one loose hole in AliExpress is its merchant approval process. As AliExpress says, only Mainland China merchants are allowed to sell their products, but there have been many scam reports. You can even find a whole section of fraud case studies on AliExpress security center.

Is it safe to buy on AliExpress?

Buying from AliExpress is very safe. Because of its buyer protection program, AliExpress even safer than eBay. Once you pay through AliExpress, you are protected until you receive the products.


Are all products on AliExpress fake?

Most of the suppliers on AliExpress are legitimate business owners. However, fed bad suppliers sell copyrighted or infringing products on the AliExpress platform, causing a series of issues.

Can you get scammed on AliExpress?

AliExpress sells some excellent quality products. However, not all the products selling on AliExpress are legit. You may have a chance to buy some counterfeit items from AliExpress. To avoid getting scammed on AliExpress, buyers should pay directly through the AliExpress platform to obtain 60 days of protection.

Does AliExpress only ship from China?

No, Most of the products shipping from China on ALIExpress. But many sellers use the oversea warehouse to delivery the package from a local country to reduce the shipping time.

How do I find quality on AliExpress?

Follow this 11 checklist to find quality products on AliExpress.

    1. Choose Sellers With Positive Feedback
    2. Compare Prices
    3. Check For Product Authenticity
    4. Communicate With AliExpress Supplier Before Making Any Purchase:
    5. Pay Attention To Supplier’s Responsiveness: 
    6. Negotiate Prices On Bulk Orders:
    7. Read Full Item Details/Description Carefully:
    8. Look For Seller Guarantees
    9. Understanding the hidden cost (Custom/Import Duty)
    10. Check AliExpress Delivery Times
    11. Check AliExpress Order Right Away

Is there an alternative to AliExpress?

7 websites alternative to ALIExpress

Company Category Type
Alibaba General Wholesale
AliExpress General Wholesale & small order
Global Sources General Directory Limited category Wholesale
Made in china Machinery,Electronics Directory General Chinese wholesale website
Lightinthebox Limited category Wholesale

Is aliexpress reliable?

Aliexpress is a safe and reliable website. It has a comprehensive security system to protect both customers and sellers. This is why AliExpress is so famous around the world.


Is AliExpress safe to buy good products?

So, in a nutshell, AliExpress is an excellent marketplace to buy good products, but you need to be careful while making any purchase. Your unrealistic expectations could be ended up having a low-quality product. The formula is simple; if you are looking for low prices, you should expect low-quality products and so vice versa.

AliExpress is a whole marketplace, composed of different businesses, small or big, working to sell their products. However, when it comes to payment protection, there’s enough security. You get buyer protection and so PayPal/Credit Card protection, so you shouldn’t worry about losing your money.

Surely, there is a big lose hole, and that is of the quality control system. There is no such system that can control this, and so you have to deal with it.

Is aliexpress safe to buy?

We have shared some of the important points to keep in mind while purchasing from AliExpress. If you follow all the guidelines mentioned above, then there’re 99% chances you will end up buying something really good at the good rates.

If you have something interesting to share with us regarding AliExpress, then do let us know!

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